❓ Frequently Asked Questions (FAQ) – UAE
1. Where do you ship?
We currently ship all across the UAE (Dubai, Abu Dhabi, Sharjah, and more).
2. How long does delivery take?
Our average delivery time is 3–5 business days. Once your order is shipped, you will receive a tracking link on WhatsApp/SMS or email.
3. What payment methods do you accept?
We offer Cash on Delivery (COD) across the UAE, plus secure online payment with Visa, MasterCard, and other major cards.
4. Can I cancel or change my order?
Yes, you can cancel or make changes within 12 hours of placing your order. After that, it may already be in processing. For any requests, please email us at 📩 viratmedia12@gmail.com.
5. What is your return policy?
We provide a 7 Days Easy Return Policy. If you are not satisfied, you can request a return or exchange within 7 days of delivery. Items must be unused and in their original packaging.
6. Do you offer refunds?
Yes ✅. Once we receive and inspect your return, a refund will be processed to your original payment method (for COD orders, refund will be issued via bank transfer).
7. How secure is shopping with Virat Zone?
Your trust and security are our priority. We use SSL encryption and trusted UAE payment gateways, so your information stays 100% safe.
8. How can I contact customer support?
You can reach us anytime at 📩 viratmedia12@gmail.com. Our UAE support team usually responds within 24 hours.